Formlivity Digital Product Refund Policy

Because Formlivity digital products are delivered electronically and access to downloadable content may be provided shortly after payment is verified, purchases are generally considered final once successful digital delivery or download access has been provided.

Customers should review the product description, included materials, compatibility information, price, and Refund Policy before completing a purchase.

Formlivity will review refund requests involving:

• Duplicate charges for the same purchase.
• Incorrect charges attributable to Formlivity’s checkout or payment system.
• Failure of Formlivity’s delivery system to provide access after payment has been successfully verified.
• A materially corrupted or unusable product file that Formlivity cannot replace with a functioning copy.
• Receipt of a materially different digital product from the product purchased.
• Circumstances where a refund is required by applicable law.

When a technical problem can reasonably be corrected by restoring access, replacing the file, or providing another functioning download, Formlivity may attempt to resolve the delivery problem before issuing a refund.

Except where required by applicable law, refunds generally will not be provided because:

• The purchaser changed their mind after receiving access.
• The purchaser no longer wants or needs the product.
• The purchaser expected different business or financial results.
• The purchaser did not read the product description.
• The purchaser lacks software reasonably necessary to use an identified file format.
• The purchaser lacks the skills or experience necessary to use or customize the materials.
• The purchaser decides not to start or continue their business.
• The purchaser has downloaded or used the product and simply prefers another product.

A purchaser experiencing a payment or delivery problem should contact Formlivity through the support method provided on the Formlivity website.

The request should include sufficient information to locate the transaction, such as:

• purchaser email address
• product purchased
• approximate purchase date
• description of the problem

Customers should not send complete credit-card numbers, passwords, or unnecessary sensitive payment credentials.

Formlivity may review relevant payment, delivery, and download records when evaluating a refund request.

Approval or denial will depend on the circumstances, this Refund Policy, and applicable law.

Nothing in this policy limits non-waivable consumer rights or remedies available under applicable law.

Customers are encouraged to contact Formlivity first when experiencing a legitimate billing or delivery problem so Formlivity has an opportunity to investigate and resolve it.

Nothing prevents a purchaser from exercising rights available through their payment provider or applicable law.

Formlivity may update this Refund Policy prospectively. The policy applicable to a purchase will be the version presented or otherwise applicable at the time of that transaction.

For terms governing use of the products themselves, see the Formlivity Digital Product License.